Use the symptom below to return to the current bot card or the right task guide. A delay or acknowledgement is not proof that a wallet, message, export or deletion action completed; rely on the bot's final status.
Access or wallet setup is stuck
If email verification fails, check for a newer code and its expiry before requesting another. If a link has expired, restart the wallet flow from the bot and approve only the one-line ownership signature you expect. It is not a token-transfer transaction. If the wallet app does not open, use its supported wallet browser or copy-link fallback; verify that the connected address is the wallet you meant to link. Start again from the wallet-linking guide and access guide for account-specific gates.
If the bot's access check or provider service is unavailable, wait for the service response and try again later. Do not share a recovery phrase or private key with the bot or anyone offering to fix the link.
A reminder or reply did not arrive
Check /settings for the time zone and whether daily messages are on. Scheduled sends follow the saved local clock, access checks, quiet/safety rules, service availability and configured budget; the companion cannot confirm that you woke up. For checklist nudges, reopen /today and inspect its reminder status. For feature tips, review the separate status and opt-in in Settings; no tip is guaranteed even after opting in. Use time-zone settings, daily-message controls, or feature tips for those paths.
If a check-in arrives late or twice, open /memory and check its current record before requesting it again. Choosing Later postpones that individual prompt; see scheduled check-ins.
A card or control looks outdated
Telegram keeps old messages in chat. Send the command again to build a fresh card, then verify the current status before acting. Use /today for today's list, /habit for recurring habits, /goals for goals, /focus for focus plans and /memory for saved records. A missing item may have expired, been deleted or changed from another card; follow the current message instead of retrying an obsolete button.
Dashboard, photo, export or deletion problems
Open the private dashboard only through the signed /features button in your Telegram account. If the session expired, return to Telegram and reopen it; a public browser page does not expose your private widgets. See private dashboard recovery.
Photo understanding requires its own opt-in. If it is off, open /settings and read the disclosure before enabling it. The image file itself is transient in the bot, but the caption/attachment marker may remain in encrypted history. Read photo understanding before retrying.
For /export, wait for the `.json.gz` document; a start acknowledgement is not the completed file. If it fails or exceeds the file limit, follow the bot's message and retry only after the service is available. For /forget, wait for the explicit completion result; busy or failed does not mean the records were deleted. See export recovery or the deletion flow.
Still cannot resolve it
Reopen /tutorials and choose the matching task guide, or send /privacy to see the short processing and data summary. Do not paste private conversation text, email codes, wallet addresses or secret recovery information into a public group. If a supported action remains unavailable, keep the error text and ask through the project's stated support channel without including private records.